AMI Tech Tips: Refunds

AMI Tech Tips: Refunds


ANNOUNCER: Now, it’s time
for AMI Tech Tips. GRANT HARDY: Hi I’m Grant Hardy
with another am AMI Tech Tip. Want to buy an app, but not
sure if it’s accessible? The Google Play Store on
Android lets you buy an app, try it for up to two
hours, and get a refund if you’re not satisfied. What a great policy
that happens to benefit the accessibility community,
who often has to gamble when spending money on apps. To make sure this
goes smoothly, wait to buy that new app
everyone’s been talking about until you have a couple hours to
sit down with it and make sure it works properly. If it doesn’t, then
open the Play Store, and tap on the menu button
at the top left labelled, Show Navigation Drawer. SPEAKER 5: Layouts and games. Show navigation drawer button. GRANT HARDY: Tap on
My Apps and Games. And then, tap on
Installed in the tab bar at the top to see a list of the
apps installed on your device. Tap on the app in question. And if you’re within
the two-hour window, you’ll see a very
clear Refund button that asks if you’re
sure you want to remove that from your device
and refund the purchase price. That’s all there is to it. Note that you can only
do this once per app. SPEAKER 5: Your purchase
has been refunded. GRANT HARDY: On the
Apple App Store, you can sometimes get a refund
by following the Report A Problem link in the receipt
that’s emailed to you. But this is not guaranteed. And it’s not meant
to be used routinely. In the end, it’s
always safest to do as much research as possible
on an app before purchasing it. Happy shopping. And keep it locked to
AMI for more Tech Tips.

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